At Doğtaş Home, we are committed to providing quality furniture and excellent customer service. Please review the following policies carefully before placing your order.

By completing a purchase with Doğtaş Home, you acknowledge and agree to the applicable terms and policies below.

RETURNS, EXCHANGES & CANCELLATIONS

Orders that are refused, returned, exchanged, or cancelled after processing are subject to a minimum 35% restocking fee.

All returns, exchanges, cancellations, refunds, and store credits require management approval.

To be eligible for an approved return, merchandise must be in the same condition in which it was received, unused, and in its original packaging whenever applicable. Proof of purchase is required.

Merchandise returned without prior authorization will not be accepted.

SHIPPING, DELIVERY & PICKUP FEES

All shipping, delivery, pickup, assembly, and transportation charges are non-refundable.

Once merchandise has been dispatched or delivered, the delivery service is considered completed and the associated charges cannot be refunded.

If returned merchandise requires pickup by Doğtaş Home, a minimum $300 pickup fee applies to local areas.

Pickups exceeding 20 miles may be subject to additional transportation charges.

Pickup and transportation charges are separate from any applicable restocking fee.

CUSTOM & SPECIAL ORDERS

Products customized or specially ordered for a customer—including changes to fabric, color, configuration, dimensions, finish, or other specifications—are considered Custom or Special Orders.

Once production has started, Custom and Special Orders cannot be cancelled, returned, exchanged, or refunded.

In limited circumstances, management may approve a change or cancellation. Any approved exception may be subject to production, administrative, shipping, restocking, or other applicable charges.

OVERSEAS & FACTORY ORDERS

Many Doğtaş products are manufactured overseas through large-scale production processes.

We make every reasonable effort to provide accurate product dimensions and specifications. However, measurements, finishes, colors, construction details, and other specifications may vary due to manufacturing processes, materials, production changes, or supply-chain requirements.

Customers who require exact measurements should contact us before placing an order.

Manufacturers may modify product specifications or dimensions without prior notice.

PRODUCT INSPECTION, DAMAGES & CLAIMS

Please inspect your merchandise carefully upon delivery or pickup.

Any visible damage, defect, missing component, or incorrect merchandise should be reported to us immediately.

Claims involving delivered furniture or case goods must be submitted within 48 hours of delivery.

Claims submitted after 48 hours may not be accepted.

We may require photographs, videos, proof of purchase, and other documentation in order to review and process a claim.

FINAL SALE, CLEARANCE & AS-IS ITEMS

Items marked Final Sale, Clearance, Floor Model, Display Model, or As-Is are final sale and cannot be returned, exchanged, or refunded.

Customers purchasing floor models, display models, or As-Is merchandise are responsible for inspecting the merchandise before completing their purchase.

ELECTRICAL & LIGHTING COMPONENTS

Certain products manufactured outside the United States may contain electrical or lighting components designed for European electrical standards.

Because European electrical specifications may differ from U.S. standards, Doğtaş Home reserves the right to exclude, remove, substitute, or not provide certain electrical or lighting components for products manufactured outside the United States.

FINANCING ORDER CANCELLATIONS

Orders processed through third-party financing may be subject to additional cancellation and processing fees.

If an approved financing order is cancelled after processing, a minimum $200 processing fee may apply.

Depending on the order and financing transaction, the processing or cancellation fee may be up to 10% of the amount paid or financed.

Applicable fees will be determined based on the order status, financing costs, administrative processing, documentation, and other circumstances related to the transaction.

REFUNDS

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method, less any applicable:

• Restocking fees

• Shipping or delivery charges

• Pickup or transportation charges

• Financing or processing fees

• Other applicable charges associated with the transaction

After a refund is issued, processing times may vary depending on your bank, credit card company, or financing provider.

BEDDING & MATTRESS POLICY

Due to hygiene and sanitary considerations, mattresses, pillows, sheets, mattress protectors, bedding products, and similar personal-use products are subject to additional restrictions.

Manufacturing defect claims involving mattresses or bedding products must be reported within 3 days of delivery and must include clear photographs and proof of purchase.

Approved returns or exchanges of eligible mattress and bedding products may be subject to a 10%–30% restocking fee, depending on the condition of the merchandise and inspection results.

Delivery, pickup, shipping, and transportation charges are non-refundable.

Opened or used bedding products may not be eligible for return due to hygiene and sanitary requirements.

2-YEAR LIMITED WARRANTY

Eligible Doğtaş products include a 2-Year Limited Manufacturer's Warranty beginning on the original date of delivery.

The warranty covers qualifying manufacturing defects in materials or workmanship under normal residential use.

The warranty does not cover:

• Normal wear and tear

• Accidental damage

• Misuse, abuse, or negligence

• Improper assembly or installation

• Improper maintenance

• Damage caused during moving or transportation

• Unauthorized repairs or modifications

• Cosmetic changes resulting from normal use

All warranty claims are subject to inspection and approval. Proof of purchase is required.

MATTRESS WARRANTY CONDITIONS

Mattress warranties apply to qualifying manufacturing defects only.

Body impressions or compression of approximately 15%–20% of the mattress height may be considered normal and may not qualify