Refund policy

There is a minimum of 35% restocking fee on all orders refused, returned, or exchanged by the customer within 2 business days after the order is processed. Only a manager can approve returns and credits, and each case may vary. The restocking fee may go up to 50% in certain cases.

Returns and refunds apply to the product price only. Shipping and delivery charges are paid by the customer at the time of order and are non-refundable. Shipping fees are not refunded because delivery service has already been provided once the merchandise has been dispatched or delivered.

Shipping or pickup charges for returned merchandise will be a minimum of $300 for local areas. Pickups exceeding 20 miles will be charged more than $300.

We work with over 30 brands and each factory offers mass production on their case goods. We try our best to offer accurate size and dimensions. On certain cases we insert suggest estimates sizes on product info due to changes factories they make. For exact dimensions please give us a call. All factories have right to change/adjust their dimensions due to supply chain and mass production process up to 10 inches. We, as a company are not liable for any size differences less than 10 inches.

Client(s) who change the look/color/size and other details of our products agrees that
this furniture is made for them and can not be CANCELLED after production starts on our oversea factories. At some/rare cases under our policy clients who wishes to cancel/edit their order need manager approval and many feels will be applied
towards their order total accordingly.

Please read all our policies carefully online before signing/ordering. All clients agrees to our policy once they make a purchase.

Due to European voltage that is different than USA, OUR COMPANY has right to exclude any lighting/electric involved fixtures from any collection during selling/shipping/manufacturing for the products from outside USA.

There is no Refund can be made what so ever for any casegoods that are delivered and no claims made after 48 hours.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dogtasparamus@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dogtasparamus@gmail.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Cancellation Policy for Financing Orders

Customers who make payments through financing options are entitled to cancel their orders after the order has been processed. However, please note that a minimum fee of $200 will be deducted from the refunded amount to cover the financing processing costs, including but not limited to documentation, time spent on processing, and assisting the client with their selection-making list.

In certain cases, this fee may increase to 10% of the payment made and will be determined by our sales or accounting team based on the specifics of the order.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Bedding Products Policy

Defect Claims

Any claims related to manufacturing defects must be reported within 3 days of delivery.
All claims must include clear photos and proof of purchase.

Returns & Exchanges

All approved returns or exchanges for mattress and bedding products are subject to a restocking fee ranging from 10% to 30%.

This policy applies to, but is not limited to:

  • Mattresses

  • Pillows

  • Sheets

  • Mattress protectors

  • Other personal hygiene products

Please note:

  • Delivery, pickup, and transportation fees are non-refundable

  • Restocking fees are determined based on the condition of the returned item and inspection results

Warranty Conditions

  • The warranty covers manufacturing defects only

  • Body impressions or compression of 15%–20% of the mattress height are considered normal and not a defect

Warranty Void Conditions

The warranty will be considered void and claims will not be accepted if the mattress is:

  • Stained, soiled, or unsanitary

  • Used without a mattress protector

  • Damaged due to misuse, abuse, or improper handling

  • Used without a proper bed frame or foundation

  • Bent, folded, or physically damaged

  • Missing the original law tag

Inspection Process

  • All warranty claims are subject to inspection and approval

  • It is the buyer’s responsibility to bring the mattress to our warehouse for inspection

  • The seller is not responsible for any pickup, transportation, or delivery costs related to warranty claims